Meaning ● Workflow Automation, specifically for Small and Medium-sized Businesses (SMBs), represents the use of technology to streamline and automate repetitive business tasks, processes, and decision-making. Automating workflows allows SMBs to reduce manual effort, improve operational efficiency, and focus on strategic initiatives that drive business growth. This typically involves identifying areas where routine tasks consume significant time and resources, then implementing software or tools that can perform these tasks automatically or with minimal human intervention. A key benefit is the resulting reduction in errors and improved compliance with standardized processes, leading to greater predictability and reliability in business outcomes.
