Meaning ● Virtual Agents, in the realm of Small and Medium-sized Businesses, represent AI-powered software entities designed to automate and streamline various business processes, from customer service interactions to internal task management. ● These agents, often deployed as chatbots or voice assistants, enable SMBs to enhance operational efficiency, reduce costs, and improve customer experiences without the need for extensive human resources. They offer a scalable solution for handling routine inquiries, scheduling appointments, and providing personalized support, allowing human employees to focus on more complex and strategic activities.
