Meaning ● Strategic Inclusion, in the context of SMB growth, refers to the calculated incorporation of diverse perspectives and talents into all facets of business strategy, especially concerning automation and operational implementation. ● It’s about moving beyond basic diversity metrics towards generating competitive advantage through equitable opportunity and access. For SMBs, this translates to designing automation projects with the input of varied employee groups, ensuring new technologies address multiple user needs and avoiding unintended bias. This process should be baked into the overall business plan to facilitate more efficient scalability. In essence, it demands that SMBs intentionally build an environment where diverse teams design, implement, and benefit from technology advancements, fostering a more innovative, resilient, and ultimately, profitable organization that stays responsive to fluctuating market dynamics and customer expectations within its business environment. Moreover, strategic inclusion is about aligning talent management with broader automation strategies. The goal is to create a workforce prepared to use technology in inclusive ways and ensure that opportunities for advancement are open to all.
