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Strategic Automation Metrics

Meaning ● Strategic Automation Metrics (SAMs) are quantifiable measurements that SMBs use to gauge the effectiveness and impact of their automation initiatives on business growth. These metrics directly relate to implementation and are crucial for making informed decisions about automation investments. From the perspective of SMB growth, SAMs pinpoint areas where automation provides the most significant gains, ensuring efficient allocation of resources. Quantifying improvements such as reduced operational costs, cycle time reductions, enhanced customer satisfaction, and revenue growth associated with automated processes are commonly tracked within SAMs. A strategically selected suite of SAMs offers SMB leaders critical insights into whether their automation efforts are yielding expected business outcomes, guiding further refinements or pivots in their overall strategy. For SMB automation implementation, the selected SAMs can provide insight into implementation effectiveness.