Meaning ● Stakeholder Value Metrics represent the quantifiable measures used by Small and Medium-sized Businesses (SMBs) to assess the value created for all involved parties, including employees, customers, investors, and the community. ● Focusing on SMB Growth, effective stakeholder value metrics guide automation initiatives toward areas yielding broad benefits. These metrics serve as key performance indicators (KPIs), ensuring implementation strategies align with overall organizational goals. By tracking these metrics, SMBs can demonstrably show how business process automation enhances not only profitability but also long-term sustainability and reputation, particularly in a competitive landscape. ● Measuring factors like employee satisfaction following workflow automation or customer retention rates due to improved service through automation highlights the broader impact beyond pure financial gain. Ultimately, analyzing stakeholder value metrics empowers SMBs to optimize automation projects, maximizing the return on investment (ROI) across various stakeholder segments.
