Meaning ● Stakeholder-centric KPIs, within the SMB landscape, directly measure progress toward objectives that benefit key stakeholders, including employees, customers, and investors, and they are integral to supporting overall SMB growth and sustainability. Focusing on these metrics becomes critical when integrating automation solutions. ● These indicators extend beyond mere financial figures, assessing aspects like customer satisfaction resulting from automation implementation and employee engagement following new technology adoption. Furthermore, carefully chosen stakeholder KPIs ensure automated processes align with business ethics and maintain transparency. ● Measuring success hinges not just on efficiency gains, but also on tangible benefits delivered to all interested parties. To illustrate, implementation strategies should clearly reflect how automation improves customer experience, reduces employee workload, and bolsters investor confidence through robust performance metrics, ultimately guiding continuous refinement and maximizing value creation for the SMB.
