Meaning ● SMB Workforce Metrics are quantifiable measures used by small to medium-sized businesses to assess and optimize their human capital’s performance, efficiency, and impact. Understanding these metrics provides insight into workforce productivity linked to SMB scaling efforts. Specifically, in the context of business automation, they reflect how effectively a workforce adapts to and leverages new technologies to augment productivity. Effective implementation hinges on clearly defined metrics like employee training ROI, automation adoption rates, and their resulting impact on key performance indicators (KPIs). Therefore, tracking turnover rates, employee satisfaction scores (eNPS), and skill gaps identifies areas where automation could improve workforce stability.
