Meaning ● SMB Stakeholder Responsibility defines the obligations of a small to medium-sized business toward all parties impacted by its actions and decisions, especially as it undertakes growth initiatives, automation projects, and technology implementations.
Scope ● Considering stakeholders such as employees, customers, suppliers, investors, and the community becomes integral to SMB’s operational automation plans. Prioritizing transparent communication regarding automation goals and potential workforce changes fosters trust. Furthermore, adopting ethical data practices during automation, respecting customer privacy and maintaining data security are essential components. Evaluating the environmental impact of growth and automation strategies and investing in sustainable business practices contribute positively to community wellbeing. ● Demonstrating responsible business practices can strengthen brand reputation and build long-term relationships. Ensuring automation does not introduce biases or inequities in service delivery aligns with fair business practices.
