Meaning ● SMB Inclusion Measurement assesses the extent to which small and medium-sized businesses effectively incorporate diverse individuals and groups—employees, customers, suppliers—into their core operations and growth strategies. From a business perspective, it quantifies the impact of inclusion initiatives on key metrics such as employee engagement, market share, and supply chain resilience within the SMB context. Crucially, such measurement also informs the implementation of automation tools, ensuring these technologies benefit diverse stakeholders and do not inadvertently exacerbate existing inequities. ● For example, data regarding workforce diversity and the impact of implemented automation projects are core components of the measurement strategy, delivering insights for improved strategy adjustments. Within the implementation phases, the process directly aligns with growth objectives through tailored and fair strategies that promote business efficiency. ● Understanding the return on investment on inclusive projects and automation ensures SMBs make the best decisions. This systematic approach enables SMBs to leverage inclusion as a driver for innovation, business expansion, and sustainable growth, making sure automation benefits extend fairly across the business value chain.
