Meaning ● Servant Leadership in Automation in the SMB environment prioritizes employees’ growth and well-being within automated business processes.
Scope ● This principle guides SMB leaders to implement automation tools and workflows that assist rather than displace employees, focusing on skills enhancement and job role evolution, while acknowledging the evolving nature of automation’s impact on the workforce, automation can greatly increase operational efficiency and accuracy for SMBs, while also posing change management concerns. In successful applications, leadership should champion transparency in automation goals and provide ongoing training opportunities, mitigating fear and boosting employee morale and productivity. This also involves creating feedback channels that enable employees to communicate concerns or offer input on automated solutions.
