Meaning ● Proactive Customer Success, in the setting of SMB advancement, leverages automation and strategic implementation to foresee and address customer needs before they escalate into issues. It’s about SMBs actively shaping customer experiences, not simply reacting to problems; therefore, small to medium sized businesses using this will ensure they achieve customer loyalty and retention.
● By deploying proactive measures, SMBs can boost customer engagement and adoption rates, further enhancing lifetime value.
