Meaning ● Patient-Centric Agility, in the context of SMB growth within healthcare, signifies an organizational capability to rapidly adapt operational processes, service delivery, and technological infrastructure around the evolving needs and expectations of patients. This nimbleness is crucial for SMBs to maintain a competitive edge through improved patient satisfaction, loyalty, and acquisition in a dynamic market. Implementation of automation solutions, such as appointment scheduling and EHR integration, enhances agility by freeing up staff time and streamlining communication channels. Strategic alignment of business development initiatives with patient feedback promotes continuous improvement. ● Ultimately, patient-centric agility involves not only responding to change but proactively anticipating patient needs through data analytics and flexible business models, contributing directly to sustainable growth. For successful implementation within SMB, it is essential to focus on practical aspects of technological adaption, streamlined work flows, and dedicated resources.
