Meaning ● Organizational Empathy Quotient (OEQ) quantifies an SMB’s collective capacity to understand and respond to the emotional states of its employees, customers, and stakeholders. This metric indicates the extent to which an SMB’s culture, policies, and processes are designed with consideration for human feelings. Improved OEQ correlates with enhanced employee engagement, customer loyalty, and ultimately, increased profitability, particularly within environments undergoing automation and strategic shifts.
