Meaning ● Operational Efficiency Strategy, within the framework of Small and Medium-sized Businesses (SMBs), signifies a structured approach to optimizing resource utilization, streamlining processes, and reducing waste to enhance productivity and profitability. Key to this strategy is the smart deployment of automation technologies to minimize manual tasks and human error. ● Automation, therefore, plays a central role in achieving efficiency gains, often implemented incrementally to align with the growth trajectory and financial capabilities of SMBs. ● Successful implementation requires clear identification of areas for improvement, data-driven decision-making, and employee buy-in, promoting a culture of continuous improvement. ● Its business significance lies in enabling SMBs to compete more effectively, improve their bottom line, and scale operations sustainably.