Meaning ● Operational Agility Index (OAI) gauges an SMB’s capacity to swiftly adapt to market changes, technological advancements, and evolving customer needs. ● It is a metric that quantifies how effectively an SMB leverages automation in its processes to achieve rapid implementation of new strategies. ● For SMB growth, a higher OAI score suggests greater competitive advantage, enabling the business to capitalize on opportunities and mitigate risks efficiently. ● The index considers factors such as the speed of decision-making, flexibility in resource allocation, and the degree to which the company embraces innovation and automates its workflows, directly impacting the SMB’s trajectory.
