Meaning ● Metric-Driven Automation represents a strategic approach where SMBs leverage predefined Key Performance Indicators (KPIs) and other quantifiable business metrics to trigger and guide automated processes. For SMB growth, this means automating activities that directly influence revenue, customer acquisition cost, or market share based on real-time performance data. Implementing this within an SMB requires a clear understanding of which business activities benefit most from automation and which metrics accurately reflect the success of those activities. Effective metric selection is pivotal, ensuring automation is aligned with broader business goals, while focusing on tangible, measurable business value for small and medium-sized business owners.
