Meaning ● Inclusion Impact, within the sphere of SMB growth, signifies the quantifiable effects of inclusive practices on various business outcomes such as revenue generation, market share expansion, and employee productivity. ● In the context of automation, this translates to assessing how automated systems affect different demographic groups within the workforce, ensuring that implementation does not disproportionately disadvantage any particular segment.
Descriptor and Scope ● Scoping Inclusion Impact for SMBs requires the establishment of Key Performance Indicators (KPIs) that directly measure diversity and equity across operational aspects such as hiring, promotion, training access, and project team composition. ● For SMB growth strategies, Inclusion Impact assessment highlights previously untapped market segments by reflecting the broader customer base, supporting targeted marketing efforts, product development, and service customisation, leading to greater customer satisfaction and retention. ● When implementing automation initiatives, an awareness of Inclusion Impact guides the proactive mitigation of potential biases or unintended consequences by analyzing algorithms and output data, avoiding discriminatory outcomes while streamlining processes. ● The comprehensive scope includes not only internal stakeholders but also extends to the wider community, considering supplier diversity, and local economic empowerment programs relevant to SMB sustainability and Corporate Social Responsibility (CSR).
