Meaning ● Within the sphere of SMB growth, automation, and implementation, ‘Human Cost’ denotes the non-financial consequences borne by employees, customers, and the broader community as a result of business decisions and strategic shifts. This includes impacts on job security, employee well-being, skill obsolescence due to automation, customer experience degradation, and community relations. Understanding this concept allows SMBs to factor ethical considerations and long-term social responsibility into operational transformations. Ignoring these costs can have adverse effects on brand image, employee morale, and ultimately, the bottom line. A forward-thinking SMB actively works to mitigate negative effects and prioritize the human element, recognizing its direct correlation with sustainable business value.
