Meaning ● Human-Centric Technology Implementation, in the context of SMBs, prioritizes the needs and abilities of employees and customers when introducing and managing technology. ● Considering that SMBs frequently operate with fewer resources, this approach ensures new technology enhances productivity and satisfaction rather than creating barriers. ● Rather than simply automating processes, successful implementation understands the impact on the human element, especially with the automation and growth initiatives common to SMBs, taking into account their business strategies for their customer experience, operational agility and efficiency. ● Because of smaller team sizes, employee adoption becomes crucial; human-centric implementation promotes smoother transitions, reducing resistance and maximizing the return on investment.
