Meaning ● A Human-Centric SMB prioritizes the needs and experiences of its employees and customers, recognizing that their satisfaction directly influences business growth and profitability. Achieving this requires implementing automation strategies that support, not replace, human roles, allowing SMB staff to focus on higher-value, relationship-driven tasks. Furthermore, it encompasses a deliberate implementation of technologies and processes designed to enhance customer interactions and employee well-being, driving improved business outcomes for the SMB. ● Human-Centric practices ensure SMB automation investments align with organizational culture, fostering adaptability and acceptance. The effective implementation balances technology integration with human skill development, increasing overall business performance.
