Meaning ● Human-Centric Metrics represent a specialized set of measurements designed to evaluate the impact of business processes, particularly automation and technological implementations, on the human experience within a Small to Medium-sized Business (SMB). ● By understanding staff reactions and their workflows after automation adjustments, a SMB can adapt automation for a much better adoption rate and improve team performance. These metrics move beyond traditional ROI, focusing instead on factors like employee satisfaction, ease of use of new technologies, and the overall effect on the human capital within the organization. ● In practice, SMBs can use human-centric metrics to fine-tune their approach to automation, making data-driven adjustments that lead to better employee acceptance, decreased training times, and, consequently, greater operational efficiency and enhanced business development. A focus on human experience also directly influences customer experience, translating improved employee satisfaction into improved service.
