Meaning ● Human-Centric Automation represents a strategic business approach to implementing automation technologies within small and medium-sized businesses (SMBs) with a core focus on enhancing, rather than replacing, human capabilities. ● This means SMBs can strategically deploy automation to handle repetitive tasks, freeing up employees to concentrate on more complex, creative, and strategic business endeavors that drive growth. ● Effectively implemented, it considers the skills and workflows of existing employees, ensuring a smooth transition and improved job satisfaction within the business context, as well as increasing the productivity of the business in general. ● Crucially, successful human-centric automation prioritizes training and upskilling initiatives to help employees adapt to new roles and responsibilities, leading to a more agile and competitive SMB. ● The primary business aim is to increase efficiency and productivity without undermining employee morale or increasing employee turnover. It’s not simply automating for automation’s sake, but instead implementing business solutions that genuinely benefit both the company and its personnel in SMB sector. ● The proper alignment with the business’s unique objectives, such as scaling operations or improving customer service is vital for a successful human-centric automation implementation within a growing SMB.
