Meaning ● Human-Centered PXO, in the SMB context, represents a strategic approach to People Experience Optimization focused on deeply understanding and addressing employee needs to drive business growth. ● This involves leveraging automation and thoughtful implementation of HR technologies to create a workplace where employees feel valued, supported, and engaged, ultimately improving productivity and retention. ● By prioritizing human needs in process design and technology adoption, SMBs can build a competitive advantage through a more effective and motivated workforce. ● Furthermore, a successful Human-Centered PXO strategy connects directly to bottom-line results, enabling SMBs to attract top talent, improve operational efficiency, and achieve sustainable business outcomes. ● Implementation strategies may vary, it always seeks to align technology and human processes to optimize overall employee satisfaction and, consequently, business performance within budget requirements, ensuring technology serves the people rather than the other way around.
