Meaning ● Human-Centered Hyper-Automation, in the context of SMB growth, automation, and implementation, signifies a strategic approach where advanced automation technologies are deployed with a primary focus on enhancing human capabilities and experiences. Envision SMBs adopting this methodology to streamline operations, optimize productivity, and reduce operational costs through robotic process automation (RPA), artificial intelligence (AI), and machine learning, but with a conscious effort to align these technologies with the needs and skills of the workforce. Central to this concept is ensuring that employees are equipped to handle higher-value tasks, such as strategic planning, decision-making, and customer relationship management, while routine and repetitive functions are automated.
● Effective implementation within SMBs requires careful consideration of the impact on the workforce, with proactive measures taken to reskill and upskill employees, ensuring a smooth transition and fostering a collaborative environment where humans and machines work synergistically. Smart SMBs integrate ethical considerations into hyper-automation projects. For example, transparent AI systems are vital for earning employee trust and fostering collaboration. Further, SMBs should analyze their existing systems and data to prepare them for advanced automation, preventing bottlenecks and data biases.
