Meaning ● Human-Centered Automation Strategy, when tailored for Small and Medium-sized Businesses (SMBs), involves a structured approach to automation implementation that prioritizes the needs, skills, and contributions of employees, rather than solely focusing on technological efficiency. In practice, this means carefully selecting automation technologies that augment human capabilities, enhance job satisfaction, and create new opportunities for professional development within the SMB. It requires a strong understanding of existing workflows, potential points of friction, and the impact of automation on the workforce. Ultimately, such strategy aims to drive growth by increasing operational efficiency while also nurturing a skilled and engaged workforce prepared to adapt to evolving business requirements. Businesses are leveraging strategic technology implementations for growth, so it is extremely important to incorporate the human aspect. This enables the company to improve productivity and reduce operational costs while building employee trust and embracing positive change. Therefore, it reduces the risk of disruption, as teams will feel valued during the change. It carefully aligns automation with core business goals to support growth by understanding process improvements to improve decision making, leading to better market strategies.
