Meaning ● Human Centered Augmentation, within the SMB context, constitutes a strategic approach to automation and business process improvement. It leverages technology to amplify human capabilities, not replace them. This involves carefully selecting and implementing automation tools and AI in a manner that enhances employee productivity, decision-making, and overall job satisfaction. Smart SMB leaders ensure that technology complements the existing workforce, creating a synergistic environment where machines handle repetitive tasks and humans focus on strategic, creative, and interpersonal aspects of the business.
