Meaning ● Human-Centered AI Strategy, within the SMB environment, prioritizes AI implementation that aligns with human values, user needs, and business goals, facilitating growth through automation and tailored implementation. ● Success hinges on AI solutions that improve employee productivity and customer experience, avoiding implementations that diminish human roles or create negative user interactions. ● This approach contrasts with purely technical AI deployments, focusing instead on maximizing AI’s contribution to SMB goals while ensuring ethical considerations and usability for every team. Furthermore, a business framework considering the impacts of AI on the workforce and clients is crucial for long-term sustainability. ● Therefore, it is a practical method for small to medium businesses to create AI solutions that truly assist their teams and expand customer happiness, leading to better efficiency and revenue, ensuring AI serves as a tool for improvement not a risk of the team. ● Implementation should be incremental, with continuous feedback loops to ensure alignment with the evolving requirements of both employees and customers.
