Meaning ● Holistic Performance Indicators, in the sphere of Small and Medium-sized Businesses, represent a comprehensive approach to measuring success, extending beyond singular financial metrics. Instead, they factor in a diverse range of elements such as customer satisfaction, employee engagement, operational efficiency, and community impact, directly relevant to SMB growth strategies. Considering automation implementation, these indicators offer an overall perspective on how technology impacts varied facets of the business, beyond just cost reduction or productivity boosts. A good KPI system provides insights into the alignment of business operations with strategic goals, driving smarter decisions for sustained expansion and better profitability for SMBs. Therefore, utilizing Holistic Performance Indicators provides a panoramic viewpoint on the health and direction of an SMB.
