Meaning ● Experiential learning, though generally advantageous, can ironically impede growth for SMBs when automation or new strategies are prematurely embraced without properly understanding existing processes; this encapsulates the Experiential Learning Paradox. A business owner may implement new CRM software believing it will improve sales without understanding existing customer relationship procedures, actually damaging client relationships and workflows, a concrete example of the paradox in action.
● Conversely, delaying automation initiatives in pursuit of total mastery of the status quo similarly hinders scaling in competitive markets, representing the opposite side of the quandary. The SMB must find the inflection point. ● Over-reliance on “hands-on” knowledge impedes strategic decision-making based on broader market analysis and innovative techniques.