Meaning ● Equitable Automation Strategies, within the SMB arena, represent a planned deployment of automated systems that prioritizes fairness and accessibility, aiming to distribute the benefits of automation broadly across the workforce and customer base. For an SMB, this may involve careful consideration of which tasks to automate, ensuring reskilling opportunities for employees whose roles are altered, and making sure that automated services are accessible to all customers, regardless of their technical expertise or background.
