Meaning ● Employee Upskilling Strategy, within the context of Small and Medium-sized Businesses (SMBs), involves a proactive, structured approach to developing employees’ capabilities, knowledge, and skills to address emerging business needs, technological advancements, and evolving market demands. By providing targeted learning opportunities and resources, SMBs can empower their workforce to adapt to new processes, automation tools, and strategic initiatives. This strategic investment aims to boost productivity, innovation, and overall competitiveness, enabling sustainable growth in a dynamic business environment. It is about preparing employees for roles that leverage automation effectively and contribute to the company’s broader implementation goals. SMBs should not view upskilling as a one-time event but rather as a continuous investment in their human capital to facilitate long-term success and adaptability. ● Prioritizing internal expertise, SMBs reduce dependence on external hires, which is especially beneficial for budgetary and talent retention reasons. ● Through structured programs, employees gain skills aligned with technological advancements, enhancing their ability to manage automated systems and contribute to innovation, furthering overall business objectives.