Meaning ● Employee engagement, within Small and Medium-sized Businesses (SMBs), signifies the level of an employee’s commitment and connection to their organization, influencing their performance and willingness to contribute towards the business’s success; its manifestation impacts employee retention and overall SMB performance. In the setting of SMB growth, engagement is particularly vital as it supports innovation and agility, necessary for scaling operations and adapting to market dynamics. ● Considering automation initiatives, strategically high engagement ensures employees are receptive to adopting new technologies and processes, seeing them as tools to enhance productivity rather than threats to job security; effectively managing this transition determines the ROI of automation investments.
