Meaning ● Empathy in SMB Growth centers on understanding and strategically responding to the needs and emotions of customers, employees, and partners within a small and medium-sized business framework. It involves actively listening to customer feedback and using these insights to improve product development and customer service, directly impacting customer retention and revenue growth. Moreover, within the internal dynamics of SMBs, empathetic leadership enhances employee morale and productivity, leading to reduced turnover and a stronger company culture that supports business expansion and agile adaptation to dynamic market needs.
