Meaning ● Empathetic Automation Metrics quantify the human impact of automated processes within SMBs, measuring elements like customer satisfaction, employee well-being, and overall user experience following automation implementation. Understanding these metrics is critical for SMBs aiming to optimize automation strategies, ensuring they improve efficiency without sacrificing the crucial human element in business operations. Metrics can include tracking changes in customer support interaction times, sentiment analysis of customer feedback, and employee surveys on workload changes.
