Meaning ● Digital Dexterity in SMBs represents the capacity of small and medium-sized businesses, along with their workforce, to adeptly leverage technology for growth, efficiency, and innovation. It involves a blend of technical understanding, practical application, and adaptability to emerging digital tools and platforms, driving successful automation implementation. ● Successful automation implementation hinges upon a workforce comfortable adopting new digital workflows. This encompasses not just technical proficiency but also a willingness to experiment and problem-solve using digital resources. ● For SMBs, cultivating digital dexterity can result in streamlined processes, improved customer experiences, and a competitive advantage in an increasingly digital marketplace. It further enables them to scale operations more effectively through strategic technology adoption. ● Moreover, digital dexterity empowers SMBs to pivot swiftly in response to market changes and evolving customer needs. It also aids in attracting and retaining talent in a digitally driven economy, leading to increased organizational resilience and adaptability to change.
