Meaning ● Customer Support Chatbots, within the SMB landscape, represent AI-powered applications designed to automate customer interaction, streamline support operations, and enhance overall service efficiency. Integrating these chatbots allows SMBs to scale customer support without linearly increasing costs, a crucial factor for sustained growth. This automation offers significant potential for SMBs seeking to improve customer satisfaction and operational performance. The chatbots enable prompt responses to common inquiries, freeing up human agents for complex issues.
