Meaning ● Customer segmentation, for Small and Medium-sized Businesses (SMBs), involves dividing a customer base into distinct groups based on shared characteristics. This strategic approach is central to SMB growth, enabling targeted marketing, enhanced customer experiences, and more efficient resource allocation. Effective segmentation supports automation by personalizing interactions, ultimately driving sales and improving customer retention. Consider it as a foundational step, assisting with strategic decision-making in SMB implementation.
