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Customer Feedback

Meaning ● Customer Feedback, within the landscape of SMBs, represents the vital information conduit channeling insights, opinions, and reactions from customers pertaining to products, services, or the overall brand experience; it is strategically used to inform and refine business decisions related to growth, automation initiatives, and operational implementations. For small businesses, this data acts as a compass, guiding adjustments to better meet market needs and expectations. ● Specifically, for SMB growth, customer feedback data assists in identifying emerging market opportunities and validating product development strategies.