Meaning ● Customer-Centric Metrics represent measurable indicators of a Small and Medium-sized Business’s (SMB) performance, specifically designed to gauge customer satisfaction, loyalty, and overall experience, informing growth strategies. These metrics directly reflect the success of SMB initiatives focused on automation and streamlined implementation, allowing for data-driven adjustments that prioritize customer value. Moreover, the practical application within SMBs enables targeted improvements in operational efficiency, service delivery, and product development, all aligned with enhanced customer engagement. ● Successfully leveraging these metrics enables resource allocation towards initiatives that improve the overall customer journey, and ultimately leads to sustained, manageable revenue growth.
