Meaning ● Cultural Sensitivity Training, in the SMB domain, centers on enhancing employee awareness and understanding of diverse cultural nuances to improve workplace dynamics and customer interactions. ● Successful implementation translates to improved communication and collaboration, crucial for SMB growth strategies, particularly when expanding into new markets or automating customer-facing processes. ● This training addresses potential biases that may hinder effective automation implementation, ensuring fair and inclusive AI and algorithmic decision-making within the SMB.
