Meaning ● Cultural Competence AI, within the SMB landscape, denotes the design, development, and implementation of Artificial Intelligence systems that exhibit an understanding and respect for diverse cultural values, beliefs, and practices. This is important for SMB growth as businesses increasingly interact with a global customer base. Automation efforts must incorporate cultural sensitivity to avoid alienating potential markets. ● Successfully implemented, it improves customer satisfaction, reduces potential PR missteps, and creates AI tools that are suitable for diverse groups of end-users.
