Meaning ● Conversational Commerce Ecosystems, within the purview of SMB (Small and Medium-sized Businesses), represent an integrated network of technologies, platforms, and customer engagement strategies focused on driving sales and improving customer service through interactive conversations. ● This approach to business leverages automation, streamlining interactions across various touchpoints, including messaging apps, chatbots, and voice assistants, which reduces operational overhead for SMBs. The successful automation and integration of conversational AI in customer interaction promotes business scalability.
