Meaning ● Conversational AI Platforms are a suite of technologies enabling SMBs to automate interactions with customers and employees, creating efficiencies and enhancing customer experiences. This business solution frequently centers around chatbots and virtual assistants, handling tasks such as customer service inquiries, lead generation, and internal support. Deployment allows small and medium businesses to scale support without proportional staffing increases, optimizing resource allocation and reducing operational costs. Such platforms frequently facilitate data collection, yielding business insights to improve decision-making and personalize communication strategies.
