Meaning ● Conversational AI for Business represents the utilization of artificial intelligence to simulate human-like interactions, providing automated customer service and internal support within Small to Medium-sized Businesses (SMBs). It aims to scale communications while maintaining a personalized touch.
Scope ● Within SMB growth strategies, Conversational AI facilitates efficient lead generation and customer retention. Its implementation automates routine tasks such as appointment scheduling and order processing, freeing up human resources for complex problem-solving. ● Specifically for SMBs, this technology helps to address labor shortages, enhance customer experiences across multiple channels, and derive data-driven insights from customer interactions to improve service delivery and drive business outcomes. ● The adoption of Conversational AI also supports SMBs in personalizing interactions, leading to higher engagement and conversion rates.
