Meaning ● Consumerized Healthcare, within the SMB landscape, denotes the shift towards patient-centric models, emphasizing accessibility, convenience, and transparency, paralleling consumer retail experiences. For SMBs, this translates to adopting digital health solutions, streamlined communication platforms, and personalized service offerings to attract and retain clients. Ultimately, it necessitates leveraging automation and digital tools to deliver high-quality, efficient care that aligns with evolving patient expectations, demanding a transformation in how SMBs operate and engage with their clientele. SMBs that integrate online booking, telemedicine, and user-friendly health portals can enhance patient satisfaction while optimizing operational costs, enabling scalable growth.
