Meaning ● Cognitive Automation Strategies, in the context of Small and Medium-sized Businesses (SMBs), denote the application of artificial intelligence (AI) and machine learning (ML) techniques to automate complex business processes requiring human-like cognitive abilities, driving efficiency and scalability. These strategies commonly involve automating tasks such as data analysis, decision-making, and customer interactions, typically implemented to achieve cost reductions, improve operational speed, and enhance customer experiences. For instance, AI-powered chatbots can manage customer inquiries, freeing up human agents for more complex issues, simultaneously reducing labor costs.
