Meaning ● Citizen Development Governance, within the SMB context, represents a structured framework ensuring responsible automation through non-technical employees, mitigating risks associated with shadow IT. This involves establishing clear guidelines, policies, and oversight mechanisms for citizen-developed applications and automations, aligning them with overall SMB business goals and IT strategies. By enabling business users to build solutions, an SMB can accelerate digital transformation and reduce dependence on scarce IT resources, yet it requires vigilant governance to maintain data security, compliance, and system integrity; without such governance, the promised agility and cost savings may be undermined by poorly built, unsustainable solutions. For instance, governance addresses data access rights ensuring users only access information pertinent to their business tasks, this proactive approach is essential for data protection.
