Meaning ● Chatbot Performance Analysis, within the SMB context, denotes a systematic evaluation of a chatbot’s effectiveness in achieving defined business objectives, specifically focused on areas such as customer engagement, lead generation, and operational efficiency. This assessment uses key metrics like resolution rate, customer satisfaction (CSAT), and task completion rate to determine the chatbot’s contribution to SMB growth. It also includes an examination of user interaction data to understand how well the chatbot is being adopted by users to optimize automation processes. Moreover, the analysis provides actionable insights for SMBs to improve chatbot implementation and realize a greater return on their investment. ● In the sphere of SMBs, understanding chatbot efficiency helps allocate resources effectively, enhancing overall business performance.
