Meaning ● Chatbot Engagement Optimization, within the realm of SMB operations, is the systematic process of refining chatbot interactions to enhance user satisfaction, achieve specific business objectives, and improve overall efficiency. Optimizing chatbot engagement directly contributes to improved customer support, increased lead generation, and streamlined business workflows within resource-constrained SMB environments. The focus resides on continuous enhancement through data analysis and strategic adjustments that are designed to make chatbots more relevant, responsive, and valuable to customers.
