Meaning ● Chatbot Data, in the SMB environment, represents the collection of structured and unstructured information generated from chatbot interactions. It encompasses user inputs, bot responses, conversation flows, and metadata associated with each dialogue, serving as a valuable resource for optimizing business processes. For SMBs, this data provides insights into customer behavior, preferences, and pain points, which can then inform product development, marketing strategies, and customer service improvements. Leveraging chatbot data enables automation of routine tasks, enhancement of operational efficiency, and personalized customer experiences at scale, impacting overall business growth and market competitiveness. Analysis of such data reveals trends useful in predicting customer needs.
